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2021 Re-Enrolment and New Enrolments for Wilston Kids Care

Dear Families,

Today we are communicating the processes for re-enrolment (existing children) and new enrolments for 2021 (new children to the School & WKC).

Each year Wilston Kids Care rolls over all existing bookings at the end of the year to continue into the next year. This process will be continued for 2021 bookings.

Please follow the steps below for re-enrolment and new enrolments in 2021 and choose your enrolment type instructions, that you will follow based on your children’s current circumstances.

  1. Re-enrolling existing child/ren for 2021

  2. Booking a new child/ren for 2021

  3. Your child is leaving Wilston Kids Care at the end of 2020.

1. What to do if you are re-enrolling your existing child/ren?

  • If you are happy with your booked days and would like to keep the same bookings for 2021, there is nothing you are required to do. You will have the same bookings you currently have now, and we will continue the same booked days in 2021.

  • If you need to change your booked days (i.e. add or remove days) you will need to complete the Request to Change Permanent Booking Form. Any booking changes for 2021 will be confirmed via email in October 2020. You only fill this form out if you want to change your days, any changes made to booked days are subject to availability.

2. What to do if you have a new child/ren enrolling for 2021 (2021 Prep children or new children to Wilston State School and Wilston Kids Care)

Complete the Enrolment Form at the link below. Please ensure you have listed the parents/guardians as well as 2 Emergency (authorised) contacts for your child.

Please note, if you have other children enrolled at Wilston Kids Care, the Parent/Guardian details you enter must match those listed on your account details in your Home app (including capital letters). To check your account details please follow the instructions below. If you key in the details incorrectly and they don’t match your current details, it will create a duplicate account and system errors for you.

  1. Open your Xplor Home app

  2. Click the Space helmet on the bottom right hand side

  3. When enrolling your new child, please ensure your name is entered on your enrolment form in the same format as listed on the top of the page on your app (this is case sensitive)

All booking requests will be confirmed via email by late October 2020. Wilston Kids Care will send you a formal offer via email that you will need to accept or decline within 5 business days. If you do not respond to this formal offer your position will automatically be passed onto the next family on the waitlist via our automated enrolment program. If you have not received an offer before the end of October, your child will automatically be placed on the 2021 waitlist. As more positions become available the Wilston Kids Care Administration team will send more offers.

Please note, historically more positions do become available throughout the end of the year and into January and February 2021. As you can appreciate, we cannot predict when and if this will occur. This is because all bookings are based on families changing circumstances.


For all new children enrolling in 2021 a parent or guardian must complete an orientation with Wilston Kids Care. This year, as part of our COVID-19 Safe Plan, we will be conducting these orientations in larger groups via Zoom. This means that you can complete the orientation in the comfort of your own home and manage the care of your children.

To book your orientation click the link below. We have three group zoom sessions to choose from, listed below. You only need to attend one session.

  • Tuesday 10 November 2020,

  • Wednesday 2 December 2020,

  • Tuesday 19 January 2021

All sessions will run at 7pm and will last approximately 1 hour and will have a dedicated Q&A session at the end. Please note, all new enrolments for 2021 must complete an orientation during the times listed above. To ensure our legal and compliance obligations, children cannot commence at the Service until their family has been formally orientated about the Service’s operational requirements. We may not be able to conduct these orientations outside of these time and this may impact your start date in 2021.

3. What to do if your child is leaving Wilston Kids Care in 2021 (including Grade 6 children leaving to go to high school)

All children in Grade 6 will have their permanent bookings automatically cancelled as of 12 December 2020, unless otherwise advised by the Parent or Guardian in writing. Grade 6 children will still be able to attend Vacation Care until 24 January 2021.

If your child is not in Grade 6 and will not be returning to Wilston Kids Care next year you will need to email us at to advise that your child will not be returning in 2021.

Please note, all cancellations must be in writing (email) and you must give at least seven days’ notice. If you know further in advance, we would prefer you give additional notice as it will allow us to offer your position to a new child coming into the Service in 2021.

If you do not advise Wilston Kids Care that your child is no longer needing care or leaving Wilston State School, you will continue to pay for your booking until the you have advised us in writing with seven days’ notice. We do not get information from the school regarding your child’s enrolment. If you need to cancel your Wilston Kids Care bookings you must contact Wilston Kids Care, as we are a separate business.

We are so very excited to deliver these quick and easy enrolment procedures for 2021 and look forward to meeting all the new children and their families in the new year. We thank our Wilston Kids Care community for their ongoing support for our Service and we look forward to an exciting and prosperous 2021.

Any questions regarding your child’s enrolment or rollover, please don’t hesitate to email us on

Many thanks,

Wilston Kids Care Administration Team

Phone: 33526753 Mobile: 0401059192

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